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Dialogue 1

¡¡¡¡A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

¡¡¡¡B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.

¡¡¡¡A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?

¡¡¡¡B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.

¡¡¡¡A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.

¡¡¡¡B:No problem.

¡¡¡¡A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?

¡¡¡¡B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.

¡¡¡¡A:I'm sorry,I didn't quite catch that,could you please repeat the number?

¡¡¡¡B:No problem,my office number is 635-8799,Tell her to ask for extension 31.

¡¡¡¡A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

¡¡¡¡B:Yes,and I represent Milford Insurance.

¡¡¡¡A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

¡¡¡¡B:Thank you very much.

¡¡¡¡Dialogue2

¡¡¡¡A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?

¡¡¡¡B:I'd like to speak to someone about reservations.

¡¡¡¡A:I can help you with that.what date would you like to make a reservation for?

¡¡¡¡B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.

¡¡¡¡A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?

¡¡¡¡B:When do you expect him back in?

¡¡¡¡A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?

¡¡¡¡B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.

¡¡¡¡A:Could you please spell your last name for me?

¡¡¡¡B:Sure.It's D-A-R-C-Y.

¡¡¡¡A:Okay.Mr Darcy,and your phone number is 660-843-3233?

¡¡¡¡B:That's 3235.

¡¡¡¡A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.