Unit 2a Entertaining a client
　　 Choosing a restaurant
　　 Reading ① Read the customer satisfaction form. Which three of the criteria are most important for you?
　　 Signet House Restaurants
　　 Thank you for choosing to eat at a Signet House restaurant. We are constantly striving to improve the quality of our service and would welcome your comments. Please help us by taking a few moments' to complete this form.
　　 Excellent Satisfactory Poor
　　 Location □ □ □
　　 Atmosphere □ □ □
　　 Comfort □ □ □
　　 Cleanliness □ □ □
　　 Staff friendliness □ □ □
　　 Staff attentiveness □ □ □
　　 Speed of service □ □ □
　　 Quality of food □ □ □
　　 Quality of drink □ □ □
　　 Value for money □ □ □
　　 We look forward to your next visit.
　　 Signet House, Old School Lane, Worlingham,
　　 Suffolk, NR34 7RZ Tel: 01502 599497
Reading 2
　　 Read the advertisement about Porters English Restaurant. Which of the criteria on the questionnaire are mentioned?
　　 调查表在Reading 1中， 具体项目有： Location, Atmosphere, Comfort, Cleanliness, Staff friendliness, Staff attentiveness, Speed of service, Quality of food, Quality of drink, Value for money.
　　 PORTERSENGLISH RESTAURANT
　　 Porters English Restaurant opened in 1979 in the centre of London's Covent Garden with the sole objective of serving quality, exciting English food at very reasonable prices. This concept has proved over the years to be extremely popular with British and international tourists alike.
　　 Over the years Porters has continued to evolve gently. We have added air-conditioning, restaurant computer systems and a more modern interior design, which have enhanced both atmosphere and comfort.
　　 Porters has two distinctive areas that are normally available for group dining, with semi-private facilities for around one hundred guests downstairs or up to thirty-five on the upper mezzanine floor.
　　 We have always prided ourselves on our complete flexibility and we will organise every group menu and catering requirement on a totally individual basis. Porters is happy to cater for all kinds of different parties: from tour groups with only an hour to spare before going on to the theatre, when speed of service along with the quality of food is of the greatest importance, to more informal and relaxed birthday parties, or even corporate events, wine tastings and company presentations.
　　 So when you're next in Covent Garden, call in and see us.
　　 You won't be disappointed!
　　 Answer:
　　 Location; Value for money; Quality of food; Atmosphere; Comfort; Speed of service