Listening 1
　　 Frida Andersson, a manager at Sanderin AB in Stockhom, receives five voice mais isten and decide what each speaker is trying to do.
　　 1 ...... A make a compaint
　　 2 ...... B request some information
　　 3 ...... C change an arrangement
　　 　　    D decine an offer
　　 4 ...... E give feedback
　　 5 ...... F confirm arrangements
　　 　　    G make an offer
　　 　　    M ask for permission
　　 Which of the cas do you find difficut to understand? Why?
　　 Dont't forget
　　 eaving answering machine messages
　　 When we eave messages, it is important to be very cean
　　 Prepare the istener for the message
　　 This is Frank arsen from Scandinavian Conferences.
　　 It's 9.30 on Wednesday morning.
　　 I'm ringing about the saes report.
　　 Make requests simpe and poite
　　 Coud you send me the report, pease?
　　 Coud you pease came back?
　　 Give cear contact information
　　 I'm in Hesinki untiFriday
　　 My teephone number is 346 766.
Listening2
　　Frida tries to return two of the cas. isten and compete the forms beow with one or two words or a number.
　　Don’t forget: Taking messages


　　The foowing phrases are usefu for taking messages.
　　Offering hep
　　I’m afraid she’s not here today Can I hep you?
　　I’m afraid he’s visiting a cient. Can I take a message?
　　Asking for information
　　Coud I ask who’s caing, pease?
　　Coud you give me your fax number, pease?
　　Checking information
　　Coud you spe that, pease?
　　So, that’s 27 November:
　　Promising action
　　I’ give her the message as soon as she’s back.
　　I’ ask her to ca you as soon as possibe.
　　Suggested answers:
　　Listening 1
　　1B 2G 3C 4H 5E
　　Listening 2
　　1 Trade Fair
　　2 S 126 25
　　3 3
　　4 Tuesday 23/23 November
　　5 (Kati) Gerse
　　6 the/your message
　　7 canceed
　　8 not avaiabe
　　9 27 November
　　10 confirm