一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢?我们看看Rose 是怎么做的吧!

　　The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

　　MR LI: Good morning.

　　ROSE: Good morning. Oh, Mr Li. How are you? '

　　MR LI: I'm fine, thanks, and you?

　　ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

　　MR LI: Yes, please.

　　ROSE: Have you an appointment?

　　MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.

　　ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

　　MR LI: Thank you.

　　(DIALS)

　　MARIA: Mr Shelli's office.

　　ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

　　MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

　　ROSE: Mr Shelli will be free about half past twelve. Can you wait?

　　MR LI: What's the time now?

　　ROSE: It's nearly 12: 00.

　　MR LI: Oh that's fine. I'll wait.

　　ROSE: (TO MARIA) Maria, Mr Li will wait.

　　MR LI: Right. I'll fetch him when Mr Shelli's free.

　　ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

　　MR LI: Thank you.

　　ROSE: Where are you staying, Mr Li?

　　MR LI: At the Plaza.

　　ROSE: The Plaza?

　　MR LI: Yes, I usually stay there.