Lesson One 
Formal Verbal Communication in Business I 
正式商业交流 （1）– 研讨会 

Part I Objectives 
Procedures of Seminars Leading and Commonly Used Sentence Structures 
研讨会各个程序及常用句型 
Questioning Techniques 
提问技巧 
A Leader and A Good Listener, At the Same Time 
做好的听众，做好的领导者 
Giving Criticism 
提出批评观点的技巧 

Part II The How-Tos 
Leading Seminars/ Questioning Techniques 
General procedures of a seminar/lecture 
1) Self-introduction 
2) Introduction of Topic 
3) Describing sequences and timing 
4) Highlighting information 
5) Involving the audience 
6) Giving instructions 
7) Checking understanding 
8) Asking questions 
9) Clarifying questions 
10) Evading questions 
11) Inviting comments 
12) Interrupting 
13) Transitions 
14) Reformulations 
15) Closing 
Language Reference 
Self-introduction 自我介绍 
Good morning, I＇m ---- and I＇ve been invited to give this talk/ presentation / lecture because--- 
I have done research in / I have a special interest in / my experience is in 
Introduction of Topic 话题介绍 
In my presentation/talk/lecture today I shall be dealing with--- 
The subject of my ---- today is ---- 
What I＇d like to do today is introduce/suggest/ analyse/ describe / explain 
My topic/subject today is --- 
I shall be dealing with 2/3/4…. main areas/topics/subjects today 
Describing Sequences and Timing 程序介绍与时间安排 
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---